During my 2 years on Comcast’s customer service app, I worked on dozens of features as well as several larger initiatives, maintained a custom design system, implemented process and team improvements, and both mentored and learned from many colleagues along the way.
Strategy and implementation of application-wide keyboard accessibility and WCAG-passing UI patterns for interactive elements
Improved search experience with complex faceted nav, streamlined notifications, integrated ticket-based feedback loop, and simplified help article layout with author-facing CMS